Here at Gemini Print we pride ourselves on complete customer satisfaction – here are some sound-byte testimonials from a few of our recent clients..
I thought I’d drop you a quick note, as I’m just back from a visit to Gemini this morning. Bright Surrey skies… Sunnies on… off to the seaside! (which couldn’t be seen due to the south coast fog…). Hey ho… next time..! J
Anyway…. The team there are great. Had a tour and chat with various people, all who seem really keen to work with us. They’ve had a tricky job, picking up our magazines at various stages in the process. Mine had been signed off with Evonprint, but then zoomed over to Gemini for printing, for example. But they’ve picked up all our work and have gone over and above to get things out on time for us. My magazines came as expected – on time, banded, and I think even look brighter than previously (but that might just be my imagination).
The facilities there are huge – various different presses and fully clean and green. No nasty chemicals, so no issues if the kids or dogs decide to eat our magazines!! As Trish has said before, they’re looking at us using an online submission process, which sounds fabulous – I’m looking forward to seeing how that works; we could stick with hard copy proofs if that’s what we want, but I’m sure our turn-around times will reduce. We have Maxine as account manager & Tracey the Pre Press manager is happy to check over any artwork etc that we’re not sure of for quality, and convert things if they aren’t quite right. Any worries – she’s happy to help.
I’m really pleased to have gone down and seen the operation. Although we all trust Freddie and Trish’s judgement, I hope that an “on the ground” visit will reassure everyone that we are in safe hands. Clearly, they can’t promise that nothing will ever go wrong, but we’re agreed that the measure of a business is how issues are handled. To date, I think Gemini’s issues have all come from us, and they’ve all been quickly resolved.
Good luck for those at deadline and delivery, and see you all soon.
What we really appreciate about Gemini is that they are always flexible in responding to our requirements, and willing to go the extra mile. Meeting a tight deadline is never a problem, and we welcome their collaborative approach in ensuring we get the very best quality and service.
Gemini have come up trumps again! We are really pleased with the end product and the level of service received throughout the whole process. Thank you very much – we are looking forward to working with you on a number of projects this year.
I wanted to let you know that we are very happy with the posters and the banner. We organised our opening event 2 weeks and the banner looked great!
Happy Friday! Just wanted to drop a note to say a huge thanks for this coverage booklet you guys printed.
Received it yesterday and looks great, really pleased with it. So thanks to yourself and team for you work on it! 🙂
Just wanted to say thanks very much for all your hard work in putting the magazine together. It turned up as expected last week and looks absolutely amazing! Everyone I spoke to at Gemini put in that little bit extra that makes us feel totally looked after as a customer.
A huge thank you for pulling out all the stops to get us the programme and menu and cards etc last week. Lord Skidelsky had a suitably wonderful time and all of the various bits of print looked spectacular.
Thanks so much.
Newcastle University is very pleased to welcome Gemini Print to our External Print Framework. There is a vigorous selection process, undertaken via the official OJEC tendering process, and Gemini Print came through by meeting all the set criteria, finishing in the top six applicants. The University is looking forward to building a great working relationship with this new print supplier over the four years of the contract.
We used Gemini Print for a school book project. The Gemini team were extremely helpful in guiding our choices. I had no idea which weight of paper to go for, or whether gloss or matt would look best. Their advice was invaluable and we have ended up with a lovely set of books! We were delighted with their quality. The children were thrilled to see their work professionally published. We will definitely be using Gemini for future projects and would be more than happy to recommend them.
Thank you to everyone at Gemini Print for your amazing service and support in providing all our print materials and literature for our forthcoming event. You have been an integral part of our event success and I look forward to working with you again in the future.
“I just wanted to thank you for the wonderful service you have given me and for all your support since we started doing business together. It has been a pleasure and I have enjoyed our collaboration”
“Thank you SO MUCH Larissa, for going above and beyond. We really appreciate this and looking forward to doing more business with your company.
I’m very pleased with the level of customer service you and your team have provided.
Thank you again for providing the photos and being so attentive!”
‘’Gemini have been a trusted supplier to The AA for a number of years.
They consistently deliver high levels of customer service and quality print that helps add value to our marketing collateral’’
“Study Group has been working with Gemini Print for over 15 years. During that time, we’ve always experienced a high level of customer service demonstrated both daily and through a willingness to respond to occasional seemingly impossible demands. This together with keeping us updated on new ideas and processes has led to Gemini becoming a trusted business partner. I wouldn’t hesitate to recommend them”.
“Thank you all so much for getting these to us so amazingly quickly and putting up with endless change (as usual!).
Fab service as always!”
“Can I just give you all and all whom participated in the printing of the Catalogue Gorringes Hidden Treasures from Sussex Houses on behalf of Friends of Sussex Hospices.
It looks absolutely fabulous. You always do a fantastic job for us with our Gorringes Catalogues, but for you to do this catalogue without charge is absolutely amazing”.
Very much appreciated. Kind Regards
“I would thoroughly recommend Gemini Print to anybody who is interested in getting top quality print at very good prices.
Service is superb which always matches up to the print, consistency every time”.
“Gemini have provided us with high quality packaging for our products for a number of years, the service is excellent, the prices are very competitive and the attention to detail is second to none. Mike Webb our print sales consultant and Tracey Furze in the print studio are always on hand to help us with new designs or ideas. I would highly recommend Gemini for all of your printing needs”.
“Thanks very much for getting back to me with the quote, this is great.
Also we’ve received through the Support booklets and these look fab! Many thanks as always for all your help!”
“Just a quick note to thank you and your team for the work done to produce and distribute our newsletter package. It all seems to have gone very well”.
“Thanks Gemini for another great product. Programmes have arrived today and they look fantastic!”
You are miracle-workers! Thanks so much for getting the calendar here today – I really do appreciate it.
Hope you all have a lovely Christmas and a well-deserved break!”
“Just a quick note to say my client is delighted with the Allworld Calendar which was delivered today. Please thank everyone for me”.
“We started using Gemini Print back in 2014 when the hotel rebranded following becoming an independent property. During this crucial time, Gemini delivered to our tight deadlines without compromising excellent quality and standards of printing and service. Our Account Manager, Richard Golds really is an extension of our team and is always on hand to assist us with our printing needs, providing a personalised service that is second to none. No job is too small and I cannot fault Gemini’s professionalism, flexibility, quality of print and reliability of service. I wouldn’t hesitate in recommending them”.
“Thank you very much! That is great news for us. Your service has been flawless so far and we look forward to working with you again”.
“Seriously a big thank you to you and your entire team for the awesome support and patience! You’ve extended us this past year”.
“Just received our file copies and they look absolutely super. Please pass on our thanks to all concerned”.
“Please do pass on our thanks to your team. The lanyards looked really smart. I appreciate the turnaround time must have been rather stressful at your end, and many thanks for everything that you did to make it happen.
The Conference went really well, and there has been some really good coverage in the Press today, and we’ve had a number of calls from delegates to say how thought provoking it was and how well organised – so many thanks to you and your team for your part in that!
“Lovely to speak with you just now, as mentioned I’d just like to say a huge thank you for your fantastic work on our most recent project, your team were great and incredibly responsive to our needs and deadlines. This was sincerely appreciated.
Many thanks again and we look forward to working with you again in future”.
“Just got the box – thank you so much – looks fantastic. Thank you better get working on the next one!”
“We’ve just had Teddy Bear delivered and I have to say it looks fabulous. Just what I’d envisaged when we spent ages looking at paper samples and different sizes.
Please do thank everyone involved for producing such a great magazine, and for turning it round so quickly.
All the best”.
Thank you for delivering the prospectuses – they look great! Thank you for your hard work with them.
“Just a quick line to say that the booklets have been safely delivered this morning. At a glance, I’m really pleased with the quality. Please pass on our thanks to all involved.